ORIGIN CYCLERY (PTY) LTD

TERMS AND CONDITIONS OF SALE AND USE OF SITE

Origin Cyclery is a South African based company and complies with SA consumer law. This means that shopping with Origin Cyclery is safe. You won’t get ripped off, you’ll get your ordered items and we will resolve any problems you have.

By accessing and using this website of Origin Cyclery, you agree to the following terms and conditions:

1. Use of website, warranty disclaimer and limitation of liability

You acknowledge that your use of this website is at your sole risk and that you assume full responsibility for all costs associated with any use of the website and that Origin Cyclery shall in no event be liable to any person for any direct, incidental, consequential, or indirect damages of any kind arising out of your access to, or use of the information or anything else made available on this website.

All reasonable care has been taken to assure the accuracy of the information provided on this website, however the information may include unintended errors or inaccuracies, the use of the site and content is therefore at your own risk.

Origin Cyclery is not responsible for the content of websites that are maintained by third parties and therefore waives any liability for links from this website to other websites. Reasonable care has been taken but Origin Cyclery does not warrant that this website or any linked website is free from viruses or other harmful elements.

2. Patents, designs and trademarks

Patents, designs, trademarks, brand names and corporate logos displayed on the website are the property of Origin Cyclery or its licensors and may not be used in any way without the prior written approval of Origin Cyclery. Origin Cyclery does not by this website grant any right or license to use the intellectual rights said above, for whatever reason.

3. Personal information, use of and protection

Origin Cyclery uses information that we collect from our visitors to personalize and improve your visit to origincyclery.co.za; this information is provided when you search, buy, participate in an on-line survey, or when you communicate with Origin Cyclery through the website, telephone, mail or fax. You also provide information when you establish an account with us.

Whenever you visit our website we collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our website including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties, which will allow you to visit our website without providing this information.

If you place an order we use a secure order form, which requires you to provide contact, billing, and financial information. This information is transmitted to a third party company who will authorize the payment allowing you to complete your purchase.

We may employ other companies or individuals to provide certain services to us, these third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose, whatsoever.

When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers to deliver your purchase.

Our website may contain links to third party sites, such as our vendors. Origin Cyclery is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the privacy statement of each site you visit.

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, and protect the legal rights of our users, and ourselves when we believe it is needed for fraud protection.

Origin Cyclery, has partnered with PayFast, a secure online payment option that features the 3D secure, security method or EFT payment options.

4. Returns

The item/s need to be returned to Origin Cyclery within 5 business days after it was delivered to you.  Return it with a copy of your invoice, the reason for the return, in the original product packaging, unused, not fitted and it must be in a sellable condition.

We recommend that you return your items via registered post or courier.  The cost of returns will be for your account. Origin Cyclery does not take title to returned items until the item/s arrives at our premises. We will examine the returned goods and notify you accordingly, within a reasonable period of time. A standard 10% handling fee will be charged for all returns (excluding the original shipping cost on your order).

If the item is returned as a result of our error (damaged, defective, wrong item sent, etc), Origin Cyclery will arrange and pay for the collection of the item from you with our Couriers and replace it with the correct item. A refund may be issued, at our discretion, without requiring a return.

If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, Origin Cyclery will liaise with the Supplier supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required. No refunds, repairs or exchanges will be affected on purchases where the products have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront.

5. Risk of loss

All items purchased from Origin Cyclery are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon delivery by the courier to you.

6. Secure 3D or EFT payment

Origin Cyclery will only process your order once full payment reflects in our account.

7. Pricing

All items featured on our website may not always be in stock and therefore the price of new stock may differ from prices available on our website. Prices and specifications are subject to change without notice. The price advertised on the holder cover may vary due to the different/various options within the holder, therefore; the price that is added to your shopping cart is the final price. If you cannot add the item to your cart, it is very likely that stock is not available; you may contact us to confirm.

8. Shipping

Your order is placed by our automated system into a processing que once the full amount reflects in our account and all stock is on hand. Processing time can take up to 3 working days depending on the processing load. Delivery time is approximately 48 to 72 hours from dispatch. Contact us for a quotation for overnight express, same day delivery, public holiday, Saturday delivery or International courier options. 

Your standard economy service-courier rate will be calculated during the checkout process. If, for a technical reason beyond our control, your shipping was calculated incorrectly, we will contact you as soon as possible with an updated quotation.

Outlying areas (rural/country/townships) and orders outside of South Africa will incur additional costs as well as an extended delivery time. Origin Cyclery will communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated is not the final price and subject to change. Origin Cyclery is not responsible for any taxes, customer clearing and duties that the client may incur on international shipping requests. Free shipping applies to standard sized orders totaling in excess of R1 500.

Customers are able to track their parcels using the unique link that will be sent to them via e-mail by our delivery partner – MDS Collivery.

Thank you for visiting our website!